AI Agent: from receptionist to autonomous agent.
DRIN PRO's AI Receptionist takes an evolutionary leap: it doesn't just answer calls, it acts. Through MCP protocol and API Tools, it integrates CRM, calendars, SMS and helpdesk to autonomously manage complete end-to-end service workflows, 24/7. Human agents only step in for exceptions.
From receptionist to autonomous agent.
AI Receptionist no longer just answers and routes. It can now integrate third-party software and independently handle complete workflows: book appointments, send emails, log CRM activities, send SMS confirmations. All without code.
Before
- Answer based on knowledge base
- Collect information and hand over to human
- Route calls to the right person/group
Now
- Integrate CRM, Calendar, SMS, Helpdesk via MCP
- Independently handle complete end-to-end service flows
- Human agent only steps in for exceptions (errors, complaints)
MCP: Model Context Protocol.
MCP is a client-server architecture connecting the AI Agent to external tools via a single URL. An MCP server exposes multiple functionalities (booking, CRM, messaging) in a unified interface, accessible to AI during calls.
- Simple setup: server URL + credentials
- Single server for multiple tools (booking, CRM, SMS)
- Official providers: HubSpot, Salesforce, Pipedrive, Zendesk, Google, Microsoft
- Up to 20 MCP servers configurable
- Supports Streamable HTTP and Server-Sent Events (SSE)
API Tool: connect any service.
For software without MCP, the API Tool enables AI to make HTTP requests to any service: retrieve data, trigger actions, update records in real-time during calls.
- Visual UI configuration, no code required
- Up to 100 custom tools configurable
- Define URL, HTTP method, headers and parameters
- Batch import via JSON files
- Static API token support (API Key, Basic Auth, Bearer Token)
Three scenarios, concrete results.
From restaurant reservations to clinic appointment management, to a complete sales assistant with automatic CRM logging.
Restaurant Reservation
AI answers, collects name and party size, checks Google Calendar availability, creates event, sends SMS confirmation. 99% handled 24/7 without humans.
Clinic Appointments
AI qualifies request, collects patient data, checks free slot, schedules 1-hour appointment with all details.
Sales Assistant
AI answers product Q&A, offers meeting, checks Google calendar, generates Meet link, sends Gmail confirmation, logs activity to Pipedrive CRM.
Call Activity Report: full statistics.
The AI Receptionist Call Activity Report provides a complete view of AI Agent activity: call volume, average duration, autonomous resolution rate, transfers to human agents and temporal trends.
Total calls
Call volume handled by the AI Agent per period
Autonomous resolution
Percentage of calls handled without human intervention
Transfers to human
Calls transferred with full transcript and context
Temporal trends
Charts on call patterns, peaks and seasonality
Why choose DRIN PRO's AI Agent.
Consistent 24/7 experience
Every caller gets the same professional service, 365 days a year. No hold queues, no missed calls.
Intelligent handoff
AI transfers to human with full transcript and summary. Zero context loss.
No-code configuration
Visual UI, voice-ai-agent-builder Skill generates prompt and JSON. Go live in hours.
Complete reporting
Detailed statistics, CSV/XLS/PDF export, scheduled email reports.
Continuous updates
Roadmap includes email sending, caller context and new MCP integrations.
Ready to transform your AI into an autonomous agent?
DRIN PRO Cloud PBX includes AI Agent, 100+ PBX features and omnichannel Contact Center.